Terms of Service

These are the terms for using Stride Schedules (the "Service"), operated by Express Installation Services Inc, dba Stride ("we", "us"). By creating a company account, or by signing in to an account a company has given you, you agree to them. If you do not agree, do not use the Service.

The Service is workforce scheduling and time-keeping software. A company subscribes to it and uses it to schedule and manage its staff; staff use it at their employer's direction. Part A is for the subscribing company. Part B is for everyone who signs in. Part C applies to both.

The Privacy Policy and the Text Message Terms are part of these terms.

Part A — Companies that subscribe

Your account. The person who creates a company account confirms they are authorised to bind that company. The company is responsible for everyone it adds to its account and for what they do in it, and for keeping sign-in details safe.

Subscription and payment. Plans, prices and limits are shown in the Service when you subscribe. A new company starts on a free trial; when the trial ends, the Service is locked — except billing and the time clock — until a plan is chosen. Fees are billed in advance by card through Stripe and are not refundable except where the law requires it. We may change prices with at least thirty days' notice; a change takes effect at your next renewal. If a payment fails we may suspend the account after notice until it is paid.

Your data. The records in your account — your staff, their schedules, hours, leave, documents and messages — are yours. You are responsible for having the right to put them there, and for telling your staff what you collect about them and why. We process those records only to provide the Service, as described in the Privacy Policy.

The Service is a tool; the employer is the employer. The Service records time, calculates hours, applies rules you configure and produces reports. It does not know your state's law, your union contract or your policies unless you set them up, and it does not replace your judgement. You remain responsible for verifying time and pay records, for paying your staff correctly, for overtime, breaks, leave, tax, eligibility and every other employment obligation, and for how you use the Service to communicate with your staff. Nothing in the Service is legal, tax or HR advice.

Support access. To give you support, help you set up and fix problems, our support staff may sign in to your company's account, including as any person you have added to it, and see and do what that person can. What they do in a support session is recorded in the Service as done by that person. Standing support access is on when you accept these terms, and an owner or admin can turn it off, or back on, at any time in Settings → Company → Support access. While it is off, we ask one of your owners or admins to allow each sign-in first. Either way, we record every support sign-in, the screen shows a support session is under way, and we use this access only to support your company.

Text messages. If you turn text messages on for your company, you confirm you have the right to have your staff contacted at the numbers on their records for work-related messages, as described in the Text Message Terms.

Acceptable use. Use the Service only for managing your own workforce and only lawfully. Do not use it to harass or discriminate against anyone, to store information you have no right to hold, to probe or overload the Service, or to build a competing product from it.

Ending the subscription. You can cancel at any time in the Service; the account stays open until the end of the paid period. We may suspend or close an account that breaks these terms, after notice where practical. Export what you need before the paid period ends: once the account is closed the Service is locked, and we may delete its data after 30 days, subject to the retention set out in the Privacy Policy.

Part B — Everyone who signs in

Your account is your employer's. A company added you to its account. It controls what is recorded about you and who at the company sees it. Questions about your schedule, your hours or your record go to your employer. These terms are not a contract of employment and do not change your employment relationship.

Use it honestly. Sign in as yourself only. Do not record time you did not work, sign for someone else, or share your sign-in details. Keep your password private and tell your employer if you think someone else has used your account.

Your choices. You can turn text messages off at any time — reply STOP to any message, or use Settings → Notifications. The Privacy Policy explains what is collected and the choices you have.

Your content. What you type into the Service — messages, notes, incident reports — stays your employer's record. Do not post anything unlawful, abusive or that you have no right to share.

Part C — Both

Availability and changes. We work to keep the Service available and may change, add or remove features. We will give reasonable notice of a change that materially reduces what a subscription includes. Planned maintenance is announced by email where practical.

Provided "as is". The Service is provided as it is and as available. To the fullest extent the law allows, we make no warranty of any kind, express or implied — including that it is fit for a particular purpose, that it is merchantable, that it will be uninterrupted or error-free, or that calculations of hours, overtime, leave or pay are correct or meet any legal requirement. You use the Service, and rely on what it produces, at your own risk, and you are responsible for checking it.

Limitation of liability. To the fullest extent the law allows, we are not liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost data, or the cost of substitute services, arising from or connected with the Service — however caused and whether or not we were told they were possible. That includes loss arising from an error, outage or delay in the Service, from a miscalculation, from a message that was not delivered, or from data that was lost or changed. Our total liability for everything arising from or connected with the Service is limited to the fees the subscribing company paid us in the twelve months before the claim, or $100 if that is greater. For a person who signs in without paying us, that means our liability is limited to $100.

What the limits do not cover. Nothing in these terms excludes or limits liability that the law does not allow to be excluded or limited, including for our gross negligence, wilful misconduct or fraud, or for death or personal injury caused by our negligence.

Indemnity by the subscribing company. The subscribing company will defend and hold us harmless from claims by its staff or by any third party arising from the company's use of the Service, its records, or its failure to meet its employment obligations, except to the extent we caused the claim.

Governing law. These terms are governed by the laws of the State of Washington, without regard to its conflict-of-law rules. Disputes will be brought in the state or federal courts in King County, Washington, and both of us agree to that venue.

Changes to these terms. If we change these terms, the version date at the top changes and you will be asked to agree to the new version the next time you sign in.

Contact. Express Installation Services Inc, dba Stride, Kent, Washington, USA. email@stridenw.com.